Privacy Policy

This Privacy Policy explains how Solskera ("Solskera", "we", "us") collects, uses, discloses, and safeguards information when a person or entity ("you") accesses or uses our services (the "Services"). By using the Services, you acknowledge this Policy and our Terms & Conditions.

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Privacy Policy

Everything you must know in one place

Information We Collect

Account Data: name, email, billing details, login identifiers.

Service Data: server names, configuration settings, IP addresses, usage logs needed to operate and secure the Services.

Support Data: messages, tickets, attachments, and troubleshooting information you provide.

Device/Technical Data: browser/user agent, approximate location, and diagnostics for performance and fraud prevention.

How We Use Information

We use information to: provide and maintain the Services; authenticate and secure accounts; process payments; provide support; monitor performance; detect and prevent abuse, fraud, or attacks; comply with legal obligations; and communicate updates about the Services.

Sharing & Disclosure

We do not sell personal information. We share data with trusted processors (e.g., billing, fraud prevention, analytics) under contract, and disclose information when required by law or to protect our rights, users, or the Services.

SECURITY

We implement technical and organizational measures appropriate to the risk, including DDoS mitigation, access controls, encryption in transit where feasible, and monitoring. No method is 100% secure; maintain your own backups and use strong, unique credentials.

Your Choices & Rights

Where applicable, you may access, correct, or delete certain personal information, or object to/limit certain processing. Requests can be made via Contact Us. We may retain data as required by law or for legitimate business purposes.

COOKIE POLICY STATEMENT

We use essential cookies for authentication and site functionality, and (where permitted) analytics cookies to improve the Services. You can control cookies via your browser settings; blocking essential cookies may impact functionality.

Data Retention & Contact

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. For questions about this Policy, contact: privacy@solskera.com.

For terms governing your use of the Services, please see our Terms & Conditions.